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TCS’s Customer Intelligence & Insights (CI&I) for Communications, designed specifically for the telecommunications industry, helps communication service providers (CSPs) improve the customer experience, drive revenue growth with targeted subscriber base management and improve operational efficiency. Tata Consultancy Services is a global leader in IT services, business solutions and outsourcing. TCS offers a consulting-led integrated portfolio of IT and ITenabled services delivered through its unique Global Network Delivery Model (GNDM), recognized as the benchmark of excellence in software development.

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CSPs are facing exceedingly challenging times, with saturated markets, eroding revenues, and growing competition from non-traditional service providers and increasing customer expectations. Today’s customers expect higher quality, more choice, personalized experiences, and greater value.

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Download tata consultancy services driver vacancyDownload Tata Consultancy Services Driver

TCS Customer Intelligence & Insights (CI&I) for Communications, designed specifically for the telecommunications industry, helps communication service providers (CSPs) hyper-personalize and improve the customer experience, drive revenue growth and improve operational efficiency.

Download Tata Consultancy Services Drivers

CI&I for Communications software delivers pre-built use cases for customer analytics, content analytics, network analytics and operational analytics. These modules are packaged with a scalable enterprise insights platform, the CI&I Communications Platform, with unified data management and low-code self-service capabilities that help telecom and OTT service providers deliver timely contextual customer engagement while improving operational efficiency.