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Versions supported

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  • Windows 10
  • Windows 8.1

Applies to

  • Device manufacturers of CDC Control devices

Microsoft-provided in-box driver (Usbser.sys) for your Communications and CDC Control device.

In Windows 10, the driver has been rewritten by using the Kernel-Mode Driver Framework that improves the overall stability of the driver.

  • Improved PnP and power management by the driver (such as, handling surprise removal).
  • Added power management features such as USB Selective Suspend.

In addition, UWP applications can now use the APIs provided by the new Windows.Devices.SerialCommunication namespace that allow apps to talk to these devices.

Usbser.sys installation

Load the Microsoft-provided in-box driver (Usbser.sys) for your Communications and CDC Control device.

Note

If you trying to install a USB device class driver included in Windows, you do not need to download the driver. They are installed automatically. If they are not installed automatically, contact the device manufacturer. For the list of USB device class driver included in Windows, see USB device class drivers included in Windows.

Windows 10

In Windows 10, a new INF, Usbser.inf, has been added to %Systemroot%Inf that loads Usbser.sys as the function device object (FDO) in the device stack. If your device belongs to the Communications and CDC Control device class, Usbser.sys is loaded automatically.You do not need to write your own INF to reference the driver. The driver is loaded based on a compatible ID match similar to other USB device class drivers included in Windows.

USBClass_02

USBClass_02&SubClass_02

  • If you want to load Usbser.sys automatically, set the class code to 02 and subclass code to 02 in the Device Descriptor. For more information, see USB communications device class. With this approach, you are not required to distribute INF files for your device because the system uses Usbser.inf.
  • If your device specifies class code 02 but a subclass code value other than 02, Usbser.sys does not load automatically. Pnp Manager tries to find a driver. If a suitable driver is not found, the device might not have a driver loaded. In this case, you might have to load your own driver or write an INF that references another in-box driver.
  • If your device specifies class and subclass codes to 02, and you want to load another driver instead of Usbser.sys, you have to write an INF that specifies the hardware ID of the device and the driver to install. For examples, look through the INF files included with sample drivers and find devices similar to your device. For information about INF sections, see Overview of INF Files.

Note

Microsoft encourages you to use in-box drivers whenever possible. On mobile editions of Windows, such as Windows 10 Mobile, only drivers that are part of the operating system are loaded. Unlike desktop editions, it is not possible to load a driver through an external driver package. With the new in-box INF, Usbser.sys is automatically loaded if a USB-to-serial device is detected on the mobile device.

Windows 8.1 and earlier versions

In Windows 8.1 and earlier versions of the operating system, Usbser.sys is not automatically loaded when a USB-to-serial device is attached to a computer. To load the driver, you need to write an INF that references the modem INF (mdmcpq.inf) by using the Include directive. The directive is required for instantiating the service, copying inbox binaries, and registering a device interface GUID that applications require to find the device and talk to it. That INF specifies 'Usbser' as a lower filter driver in a device stack.

The INF also needs to specify the device setup class as Modem to use mdmcpq.inf. Under the [Version] section of the INF, specify the Modem and the device class GUID. for details, see System-Supplied Device Setup Classes.

For more information, see this KB article.

Configure selective suspend for Usbser.sys

Starting in Windows 10, Usbser.sys supports USB Selective Suspend. It allows the attached USB-to-serial device to enter a low power state when not in use, while the system remains in the S0 state. When communication with the device resumes, the device can leave the Suspend state and resume Working state. The feature is disabled by default and can be enabled and configured by setting the IdleUsbSelectiveSuspendPolicy entry under this registry key:

To configure power management features of Usbser.sys, you can set IdleUsbSelectiveSuspendPolicy to:

  • '0x00000001': Enters selective suspend when idle, that is, when there are no active data transfers to or from the device.

  • '0x00000000': Enters selective suspend only when there are no open handles to the device.

That entry can be added in one of two ways:

  • Write an INF that references the install INF and add the registry entry in the HW.AddReg section.

  • Describe the registry entry in an extended properties OS feature descriptor. Add a custom property section that sets the bPropertyName field to a Unicode string, 'IdleUsbSelectiveSuspendPolicy' and wPropertyNameLength to 62 bytes. Set the bPropertyData field to '0x00000001' or '0x00000000'. The property values are stored as little-endian 32-bit integers.

    For more information, see Microsoft OS Descriptors.

Develop Windows applications for a USB CDC device

If you install Usbser.sys for the USB CDC device, here are the application programming model options:

  • Starting in Windows 10, a Windows app can send requests to Usbser.sys by using the Windows.Devices.SerialCommunication namespace. It defines Windows Runtime classes that can use to communicate with a USB CDC device through a serial port or some abstraction of a serial port. The classes provide functionality to discover such serial device, read and write data, and control serial-specific properties for flow control, such as setting baud rate, signal states.

  • In Windows 8.1 and earlier versions, you can write a Windows desktop application that opens a virtual COM port and communicates with the device. For more information, see:

    Win32 programming model:

    • .NET framework programming model:

Related topics

Dec 21, 2020 • Filed to: USB Recovery • Proven solutions

Have you ever had difficulty connecting your devices to your computer using a Prolific USB to Serial adapter? If yes you are lucky to find this page, it will give you all the information need to fix an unresponsive Serial driver adapter. You may have noticed a yellow exclamation mark hovering over or beside the USB to Serial Driver when searching your Device Manager and if you have we can all agree that it signifies a prevailing problem.

Overview of the Error

If you are not able to connect your device to your PC using a USB to Serial adapter it may be that

  • The USB driver is outdated
  • The USB Driver is missing
  • Or even a corrupted driver

While you can't be so sure what the exact problem is there are solutions you can adopt to fix the issue once and for all. Read on to find quick fixes to resolve the problem.

1# Fix Prolific USB to Serial Driver not Working

Solution: Roll your Prolific USB to Serial Driver back to an older version

Updating your drivers often work wonders for your system because it makes sure that it runs on the latest features that guarantee maximum functionality. Unfortunately updating your drivers can cause this kind of error especially if your latest update does not work too well with your hardware. Once you upgrade your PC to the latest Windows version your Prolific USB to Serial Driver also updates to the latest driver software and if the driver is not compatible with your Hardware issues may arise. To correct the error, you will have to download the driver again by following these steps.

  • Right-click on your PC Start button and open Device Manager
  • Double click LPT and COM ports then locate the Prolific USB to Serial Driver and right-click it so you can select Update Driver
  • For driver software click My computer
  • From My computer select 'Let me pick from a list of drivers available'
Usb
  • Choose an older version from the list then click Next
  • The driver you selected will be installed automatically
  • Once it has been downloaded reconnect the driver to see if it works.

2# Fix Prolific USB to Serial Driver 'Coder 10'

Driver issues reveal themselves in so many ways or through messages such as

  • This device will not start (Code 10)
  • There is no driver installed in this device
  • The driver was not successfully installed

A code 10 error may arise because the chip you are using is not an original one. If you are using a fake, the manufacturer has a way of disabling it due to copy write infringement and the copy write takes effect once you download a recent update. To protect your PC from getting this code, you will have to make sure that your Windows 10 never updates a driver without approval. Updates come in the form of 64 bit and 32-bit drivers. Below we will show you how to work your way around the problem.

Window 64 bit Fix

To fix Windows 64 bit OS including Prolific USB to Serial Adapter, follow through these steps.

  • Download 'PL2303_64bit_Installer.exe and Save
  • Remove every USB to Serial adapter from your PC and double click the 'PL2303_64bit_installer.exe
  • Follow the prompt by plugging in one USB to Serial adapter the click on Continue
  • Reboot your PC to get Windows up and running

If you have followed these process through and you still see the same error go to your device manager

  • Open the control panel and navigate to Device Manager
  • From your control panel navigate to the System category and click the Hardware tab
  • Scroll to the LPT/COM port and double click Prolific USB to Serial Comm Port
  • Click Drivers in the Properties section
  • The Driver you choose should read '3.3.2.102 with an appropriate date attached
  • If the date is wrong then it means the wrong driver was installed
  • Unplug the Serial adapter and run the steps again to install the correct driver

Window 32-bit

For Windows 32-bit OS systems follow these steps

  • You will have to download the 'PL-2303_Driver_Installer.exe and save from Microsoft download link
  • Run the program and eradicate the driver if you can
  • Run the installer once more to install a correct driver

To Troubleshoot for error if your device still does not work

  • Go to Control panel, enter System to access your Device Manager
  • Scroll down to the LPT/ COM port then double click Prolific USB to Serial Comm Port
  • Click Driver in the Windows Properties section
  • The driver must be numbered as '2.0.2.8' and dates accordingly
Port

If the driver was not installed, remove the Serial adapter then run 'PL2303_Driver_Installer.exe' again. Follow directions in Device Manager to download the correct driver

The three solutions listed in this article have proven to be quite helpful in fixing a Prolific USB to Serial driver not working on Windows 10. They may appear confusing at first but if you follow each step in detail you can resolve the issue.

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